Last updated on: April 10, 2024

Version: 20240410.1.1



  • These terms form the basis of a legal agreement - please read them carefully and do not click "accept" if you do not intend to be bound by them. If you have any questions regarding these terms, please contact Customer Service
  • We have systems and processes in place to help you if you have gaming problems. These are described in more detail in these terms and conditions.
  • Sometimes something goes wrong with our website or the software used to provide the website or our games. In such cases, we will not be liable to you for any gaming winnings that occur as a result of the website or software not functioning properly.
  • Our liability to you is limited - you should read the relevant section of these terms and conditions carefully.
  • We will process any request on your part to withdraw funds from your account promptly and in accordance with these Terms. We will never undo or cancel a withdrawal request submitted by you.
  • From time to time we run bonuses and promotions. These will be subject to separate terms and conditions which you should also read carefully before agreeing to participate in the particular bonus offer or promotion.
  • The English version of these Terms and Conditions shall always take precedence over any translation into any language.


These terms and conditions (the "Terms") govern the relationship between you and NSUS Malta Limited ("NSUS") and/or its group companies (collectively referred to in these Terms as "we", "us" or "our"). 

GGPoker is owned by NSUS, a company incorporated in Malta, having its registered office at LEVEL 3 (SUITE NO: 2386), TOWER BUSINESS CENTRE, TOWER STREET, SWATAR, BIRKIRKARA BKR4013, MALTA. We are licensed and regulated by the Netherlands Gaming Authority (KSA) 1612. Further information about the KSA can be found here

 Please read these Terms carefully as they form the basis of a legal agreement between us and you regarding our website at GGPoker.co.uk (the "Website") and the poker and casino products (the "Games") that we make available on the Website.

Our agreement with you is also deemed to include the following policy documents (the "Policies"), which you should also read carefully:

All other terms and conditions, game rules, policies as they relate to games, promotions, bonuses, special offers, or any other aspect of your use of the website from time to time.

In the event of any conflict between these Terms and the Policies, these Terms take precedence.



1.1 We reserve the right to make non-material changes to the Website and the Policies on our website, including these Terms, at any time.

1.2 If we make material changes to these Terms and Conditions and/or the Policy subordinate thereto, we will give you as much advance notice of such changes as is reasonably possible, but in any event you will be notified of material changes before they take effect. Material changes will be communicated to you via email with a summary of the material changes made to these Terms. You will also receive a pop-up message when you log in to view the full updated Terms and Conditions. After reading the updated Terms and Conditions, you will be asked to "Agree" to and "Accept" the updated Terms and Conditions to continue using our Services. Your continued use of the Services after you have been notified of the material changes and after you have indicated that you agree to the updated terms and conditions will be considered by us as your acceptance of the changes. If you do not agree to the material changes, you cannot continue to use the Services, but you can always withdraw your funds subject to these terms and conditions and processes for withdrawals.

"Material changes" include, but are not limited to, changes due to changes in the terms of the gaming license, changes due to regulatory updates, changes in the company holding the license, changes related to deposit and withdrawal processes, changes related to the Company's Customer Support processes.



Creating your account

2.1 To use our Website and play the Games, you must create an account with us.

2.2 In connection with the creation of your account with us, you represent to us that:

  1. You are at least 18 years old and meet the minimum age requirement in your jurisdiction to contract with us, use the Website, and participate in the Games. Please note that underage gaming is a criminal offense in the Netherlands;
  2. You are not an employee/contractor of (i) NSUS or (ii) an NSUS group company;
  3. You are mentally and physically capable of taking responsibility for your own actions and are able to enter into this legally enforceable contract with us;
  4. You agree to provide accurate registration information, including, but not limited to, your name, correct date of birth and country of residence. You agree to notify us of any changes to this information. It is your responsibility to keep the contact information in your account current. If you fail to do so, you may not receive important account-related notifications and information from us;
  5. You have not been declared uncharged bankrupt and you have not entered into a creditors' agreement;
  6. You have not currently excluded yourself from a GGPoker account and have not signed up with a national self-exclusion system such as the Central Register of Exclusion from Gaming ("CRUKS") that excludes you from participating in gaming;
  7. You fully understand the methods, rules and procedures of the Games we make available on the Website and, where appropriate, will seek advice or assistance in using the Website;
  8. You understand that if you choose to use third-party user interfaces, applications may not display all information about your participation in games of chance.
  9. Once your registration is terminated, you will not be able to log in again - this will be forever. If you want to bet and play with us again, you will have to register again.
  10. You have taken note of the information referred to in Section 4.34 of the Remote Gaming Decree and Sections 8 and 9 of the Gaming Recruitment, Advertising and Addiction Prevention Decree.

2.3 If you do not meet the requirements for creating an account with us as set out in clause 2.2 above, you will not be permitted to use the Website. We reserve the right to suspend and/or close accounts of purported customers who do not meet the requirements of clause 2.2 above and to void all bets or wagers from such accounts.

Dual accounts

2.4 You may only open one account with us. 

2.5 If you open more than one account with us, any returns, gaming winnings or bonuses earned or accrued during the time the duplicate account was active will be forfeited by you.

2.6 Only bets or wagers from your account will be accepted for the specific Game you are playing and all winnings earned from that Game will be credited to your account. You can make all deposits and withdrawals by visiting the Cashier page.


2.7 We reserve the right, within reason, to refuse or limit bets or wagers for certain Games (by setting minimum and maximum amounts set out in the House Rules or on the Website). These will be communicated to you before you can participate in any particular Game. 

2.8 Bets or wagers are valid only when accepted by our server. Until accepted by our server, all information displayed on GGPoker or the Website constitutes an invitation to play only.

Keeping passwords secure

2.9 It is your responsibility to keep your password private and secure and you are solely responsible for the security of your account information and password. You are responsible for any unauthorized use of your account and/or password. In the event that a third party places a bet from your account, or is suspected of doing so, then such bet is valid and liability for losses on your account rests with you, regardless of whether you were aware that the third party appropriated your account and password information. 


2.10. We will process information about you in accordance with legal obligations and statutory data protection requirements. Please ensure that you review and understand the provisions of our Privacy Policy and Cookie Policy.

Account History

2.11. Customers can always access and access their play and transaction history, including account balance, logins, deposits, withdrawals, wins, losses and bonuses. Recent account activity is available to the customer online when logged into their account, while older account history can be requested from customer service.


3.1 You authorize us to perform such verification checks as we ourselves require or as may be required by third parties (including regulatory authorities) to confirm your identity and contact information (the "Checks").

3.2 In certain circumstances, we may contact you and ask you to provide further information directly to us to complete the Checks. If you are unwilling or unable to provide us with this information, we may suspend your account until you provide us with this information or, if you are unable to provide the information, we may permanently close your account.

3.3 In addition, if your identity has not been successfully verified: 

  1. Will your account remain frozen;
  2. Can't deposit money until identity verification is successfully completed;
  3. Cannot play free games until identity verification is successfully completed;
  4. Is not allowed to play, either with your own money or with a free bet, wager or bonus, until identity verification is successfully completed.


3.4 We are committed to providing our Customers with an enjoyable casino and poker experience in a safe environment and employ security procedures and controls to protect our Customers and GGPoker from fraud and collusion. From time to time, as part of this endeavor, we will wish to conduct checks on accounts and play in the Games, and this may result in the use of accounts being suspended while these checks are conducted. 

3.5 We believe that it is in the best interests of our clients and ourselves to use this process and it is a condition of participation that all our clients recognize this and cooperate with us in this regard.




4.1 You understand that you may lose money when playing the Games and accept that you are fully responsible for any such loss.

4.2 It is your responsibility to ensure that all details of your transactions on GGPoker are correct. You can view your transaction history on the Website through My Account. Once a transaction has been confirmed by us, it cannot be cancelled. 




All the money you deposit with the Company is held at an independent foundation that keeps the player money in a separate bank account. The funds in the separate account are protected in the event of insolvency.



6.1 You agree not to use GGPoker or our Website:

  1. for any purpose other than playing the Games;
  2. to distribute, sell, license, provide, or otherwise make services available to third parties;
  3. to store or transmit any material or information that is infringing, defamatory, libelous, defamatory, obscene, fraudulent, false, or in violation of the proprietary or intellectual property rights of any other person, or is otherwise harmful, unlawful, or unlawful, or violates the privacy rights of any third party;
  4. In a manner that violates any applicable law, rule or regulation; or
  5. to transmit viruses, malware or other malicious code.

6.2 You may not modify, reverse engineer or otherwise tamper with, disrupt or disrupt our software used in the Website and/or Games. To ensure the integrity of the Website and Games, we reserve the right at any time in our sole discretion to deny users with certain IP addresses access to the same tables or tournaments.

6.3 We reserve the general right to exclude you from any of our Services and/or from receiving selected promotions and offers at any time without further explanation if we deem it necessary. Decisions to exclude you from selected actions and offers will not affect the actions you are already wagering on, nor will they affect your ability to use free bets or wagers and bonuses already earned by you prior to the decision to exclude you from selected actions and offers.

6.4 We reserve the right, at our sole discretion, to suspend, terminate, modify, delete or add to the Website and/or Games in GGPoker with immediate effect, without any obligation to notify you.



7.1 You can make deposits through the payment methods offered on the checkout page. More information regarding payment options, including minimum deposit requirements, can be found on the checkout page on the website.

7.2 To participate in the Games on the Website, you must deposit funds into your account.

7.3 The minimum deposit may vary depending on the payment option you use - more information is available on the Website.   

7.4 We reserve the right, at our discretion, to change the accepted payment method and/or accept certain payment methods only if certain conditions are met. We do not guarantee that all payment methods will be available at all times. Information on which payment and withdrawal methods are available at any given time can be found on the Cashier page on the Website or in the game client.

7.5 We do not accept cash sent to us.

7.6 For deposits and withdrawals of funds to your account, you will only use valid cards and payment methods that legitimately belong to you or are registered in your name.

7.7 We are required to verify that you own the payment method you wish to use. In some cases the verification may be automatic, but in other cases you may have to provide us with proof of management of the payment method. Failure to verify your payment method may prevent you from depositing.

7.8 If you have not verified your initial current account with us, this will be deemed as if you have not fully verified your account within the meaning of Article 3 above.



8.1 There may be minimum and maximum limits on the amount you can withdraw from your account, depending on the payment method used or the limits applicable to your account. For example, debit card withdrawals must be at least USD 10 (except in the case of a final withdrawal to close an account). Withdrawals are made to the verified account you have associated with your account and with which you have deposited funds. Withdrawals may be subject to service charges by banks, which will be deducted from your account at the time of withdrawal. We will not agree to reverse a withdrawal request you have made.

8.2 Upon a withdrawal request, the amount is immediately deducted from your balance and the deducted amount will not be available to play with. However, all withdrawals go through an internal review process to ensure compliance with fraud prevention and anti-money laundering and terrorist financing measures, as well as other legal obligations and regulatory requirements. Consequently, the processing of internal controls on withdrawals generally takes up to 24 hours and in some cases, due to increased volume, up to 48-72 hours. After funds are processed, it may take 2-5 business days for the funds to appear in your bank account.

8.3 We will clearly indicate the exchange rate applied to your withdrawal amount at the time of your withdrawal request. Once you submit a withdrawal request, we will not be liable or compensate you for any fluctuations in the exchange rate between the time of your request and when the transaction is completed.



9.1 We may from time to time offer bonuses and/or promotions governed by separate terms and conditions. All bonuses credited to your account must be applied in accordance with such terms and conditions.

9.2 If and to the extent there is a conflict between these Terms and Conditions and the terms and conditions applicable to the bonus or promotion, the terms and conditions applicable to the bonus or promotion shall prevail.

9.3 If we believe that you are abusing or attempting to abuse a bonus or promotion, or that you are likely to personally benefit from the abuse of a bonus or promotion, we may refuse, withhold or withdraw a bonus or promotion at our sole discretion. We may also terminate your access to our Website and/or your account. In such circumstances, we will have no obligation to refund any remaining balance in your account other than your original deposit.

9.4 If you participate in any of our promotions, we will ask you to participate in our advertising, marketing, publicity materials and activities (the "Marketing Activities"). You are under no obligation to do so. If you agree, we will ask you to (a) wear GGPoker clothing or wear GGPoker patches on your clothing, which we will provide to you; and (b) sign a release form allowing us to use your information in connection with the Marketing Activities for the Promotion.

9.5 At any third-party marketing event sponsored by GGPoker in which you have agreed to participate on behalf of GGPoker, you agree not to carry or display any third-party branding or advertising for any company that could be considered a competitor of GGPoker.

9.6 GGPoker bonuses/promotions are only available if you have a fully registered and verified account and are also at least 24 years of age or older.


9.7 When you register for a tournament on GGPoker, we will ask you if you give us permission to use your game details in an online live stream, in online broadcasts, and in any other future publicity expression that GGPoker may do after the tournament is over. If you consent, we will publish your participation in GGPoker tournaments on various online and social media platforms where results will be published, as well as GGPoker player aliases, finishing positions, hands played, and payouts in the events.

9.8 Please read the terms and conditions of a tournament carefully before registering, as certain tournaments may be broadcast live via online streaming and later distributed as videos via online and social media. For example, some tournament brands, such as WSOP, require that your real name be published if you win a prize in an event designated as a WSOP event. GGPoker is the sole owner of such videos and reserves the right to share and distribute such videos for marketing and promotional purposes, provided you have consented. Before entering the tournament, you will be asked if you consent to your participation being recorded and broadcast via online streaming or videos on online and social media. We will never record or broadcast your activities without your direct consent.

9.9 Any final tables of tournaments selected by GGPoker may be broadcast on online media, such as the Twitch platform, with open hole cards, with a delay of 1 (one) hour from the actual playing time if you have expressly agreed to participate in such broadcast.

9.10 For some specific tournaments, if you have agreed to participate in such activities, we may require you to use your real name and will publish it instead of an alias if you win a prize in such tournaments. We will let you know before you enter the tournament and such information will be part of the tournament terms and conditions, which you must accept in order to participate.



10.1 Without limiting our ability to invoke any other remedies that may be available to us, we have the right to temporarily freeze your account (thereby preventing your use of our tournament services and the provision of promotional benefits) or permanently close your account at any time and for any reason, but in any event when we:

  1. suspect that you are engaging in illegal or fraudulent activities while using GGPoker as described in Article 11);
  2. suspect that you are violating any of these Terms or the House Rules or engaging in any of the activities prohibited under the terms of our Safety and Environmental Policy; or
  3. suspect a risk of play-related harm to you; or
  4. determine that you have knowingly or unknowingly violated these Terms; or
  5. suspect a risk of harm to the business, such as suspicion of money laundering; or
  6. are required by law to do so.

10.2 If we close your account in accordance with the provisions of clause 10.1, you forfeit any right to any promotion or bonus scheme in which you may be participating at the time we close your account.

10.3 In the event of termination or suspension of your account by us, you will still be permitted to:

  1. withdraw your funds in accordance with these Terms; and
  2. Receive all uncontested gaming winnings (and the value of uncontested free bets or wagers or bonuses) due to you by virtue of your participation prior to the decision to suspend or terminate your account.

10.4 If you wish to close your player account, please send an email to [email protected]. from your registered email address requesting that you terminate or close your account with us. You may choose to close your account at any time. Closing your account is equivalent to terminating your agreement with NSUS Malta Limited, operating in the Netherlands as GGPoker.co.uk, to which these Terms and Conditions apply.



11.1Cheating or unlawful conduct

  1. The Games and our services may only be used for lawful purposes and in a lawful manner. You agree to abide by all applicable laws and regulations regarding the Games and any bets or wagers placed on or through the Games. All bets or wagers must be placed through the user interface on GGPoker.
  2. We reserve the right, in our sole discretion, to prohibit a player from participating in any Games of GGPoker. When the situation warrants, we may freeze chips, void bets or wagers, or suspend or terminate the account of any player suspected of cheating in any form (including, but not limited to, collusion or exploiting errors in software or the Website). We further reserve the right to restrict seating and/or prohibit players from participating in any particular Game, including restricting two or more players from participating in the same Game together.

11.2 Circumvention

We have developed our own sophisticated technology and use it to detect and identify users who make fraudulent or illegal use of the Services or our poker software. You will not break into or access our security measures or attempt to do so or otherwise circumvent our security measures. If we, in our sole discretion, believe that you are violating this section, we may immediately terminate your access to the Services and/or have your account blocked.



12.1 If you have chips on the table during a server crash, the Game will be cancelled and all your chips on the table and your chips involved in the game will be refunded to your account. We will notify you immediately if we need to take such action. We, our affiliates, agents and licensors shall not be liable for any loss resulting from delays or interruptions in play due to failure, breakdown, disconnection or interruption of electronic or mechanical equipment, telephone, Internet or other communications facilities, or as a result of a denial of service attack (DDOS) or other malicious external interference with the Website or other causes not within the direct control of us or third parties providing services to us.

12.2 In the event of any errors in the Game or system, technological or communication failures or errors not within our control with respect to the generation of any result, the settlement of bets or any other element of the Game or the Website, we shall not be liable to you by reason of such errors and we reserve the right to cancel any related bets or wagers and play on the Game in question and refund your bet or wager to your account.



These Terms only grant the right to use GGPoker, the Website and the Games while these Terms and applicable license(s) (if any) are in effect, and do not grant any ownership rights in or to GGPoker, the Website, Games or our intellectual property. All right, title and interest, including, but not limited to, all copyrights, patents, trade secrets or other intellectual property rights in the Website and the Games remain our exclusive property. All services provided to you under these Terms, and other data or materials prepared in the performance of such services, and all right, title and interest in the foregoing shall belong to us.



You agree to indemnify us and our subsidiaries, affiliates, officers, agents and employees against any claim by a third party arising out of or in any way connected with your breach of these Terms, or your violation of any law or the rights of a third party, or your use of the Website and/or the Games, including any liability or expense arising from all claims, losses, actual or consequential damages, suits, judgments, litigation costs and attorneys' fees, of every kind and nature. Nothing in these Terms shall be deemed to exclude or limit your liability with respect to any indemnification granted by you under these Terms.



15.1 We do not warrant that our operations will be uninterrupted or error free. We provide our services on an "as is" and "as available" basis without warranty of any kind, express or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. To the extent permitted by law, we exclude all Conditions, warranties, representations, or other terms that may apply to the Website and the Games, whether express or implied.

15.2 Our maximum liability to you for any matter arising out of or related to your use of the Website will be limited to the total of the amount lawfully in your account and the return of the amount of the wager of any disputed bet or wager.

15.3 We shall not be liable for any damage or loss suffered or incurred by you as a result of:

  1. failures caused by the equipment you use to access our Websites, or network failures (including failures at your Internet service provider);
  2. damage to your equipment (e.g. desktop, laptop, cell phone, smartphone, tablet, game console or other Internet-connected device) or loss or corruption of data resulting from the use of our websites or mobile and tablet applications (and we cannot and do not guarantee that files you download will be free of viruses contamination or harmful elements) PROVIDED THAT we will repair the damage or pay you compensation if defective digital content that we have provided to you causes damage to a device or digital content belonging to you and this was caused by our failure to exercise reasonable care and skill; or
  3. loss or damage caused by a virus, DDOS attack, or other technologically harmful material that may infect your computer or mobile device, computer programs, data or other proprietary material as a result of your use of the Website or Games or the downloading by you of any content on the Website, or on any website linked to it.

15.4 We are not liable for any loss that could not have been reasonably expected by you and us at the time you registered to open an account with us or at the time you started playing any of our Games, such as loss of income, business or profit, or information lost or damaged.

15.5 Nothing in these Terms is intended to exclude any liability we may have with respect to fraud or death or personal injury resulting from our negligence.



You expressly acknowledge and agree that we are not liable to you for the content of or your use of information or services offered by third parties or affiliates who post advertisements, marketing messages or other content through the Website (either directly or through links to or from other sites or resources), nor can we be said to endorse the content of any such advertisements, messages or information, and we make no warranties with respect to such content.



17.1 For the purposes of these Terms and Conditions, a "Dormant Account" means any Customer Account which, for a continuous period of 12 (twelve) months or more, has not had either (a) money deposited into it; or (b) money withdrawn from it; or (c) a bet placed with it; or (d) a bet settled with it.

17.2 If your account is considered dormant, we will attempt to return any balance to you to the verified bank account.

17.3 If your account has not been visited and/or used for a consecutive period of 400 days or more, we may permanently close your account after returning your remaining balance to your verified bank account.



18.1 We are committed to advocating safer gaming as a customer care and social responsibility policy. We believe that we have a responsibility towards you, our customers, to ensure that you can enjoy your gaming experience on our website, in full awareness of the social and financial disadvantages associated with problematic gaming behavior. 

There are facilities for people with gaming problems available in the Netherlands, such as Loket kansspel, which you can always contact free of charge and anonymously. Loket kansspel are available via a toll-free phone number, Whatsapp, and via online chat. They are also available to support friends and family members.

Please contact our customer service team if you would like more information about such available help outside of GGPoker at [email protected].


Should an addiction prevention intervention take place, please keep in mind that you will be excluded from any bonus for a minimum of 30 days.

18.2 Deposit limits

  1. After registering an account, it is required that you set a daily, weekly and monthly deposit limit before making a deposit. Deposit limits you set yourself cannot exceed the standard deposit limits set by the GGPoker Addiction Prevention Policy. Lower default deposit limits apply to players under 25 years of age
  2. For higher deposit limits than the standard deposit limits, you can request a deposit limit increase via the 'Cashier' dashboard, where you will be subjected to an affordability check to ensure that we can responsibly offer a deposit limit increase. Please note that any increase takes effect after 7 days as is required under Dutch law.

18.3 Time-out options 

  1. a) We offer you the ability to select a time-out period if you wish to take short breaks from our website to manage your play behavior. You can set a time-out from your player interface, choosing from the following options:
  • 24 hours (cooling)
  • 72 hours (cooling)
  • 7 days (time-out)
  • 30 days (time-out)
  • 60 days (time-out)
  • 120 days (time-out)

Keep in mind that self-exclusion cannot be undone under any circumstances.

b) During the timeout, you cannot log in to GGPoker and you will not receive any information targeted for marketing from GGPoker.


18.4 Self-exclusion

  1. If you choose to self-exclude, you are not eligible for any bonuses or promotions we offer during your self-exclusion. 
  2. If you are self-excluded, no further marketing materials will be sent until the self-exclusion period has expired and you have requested to return to the Website. 
  3. Once you choose to exclude yourself, you will still be able to log in and withdraw your funds, but you will no longer be able to participate in the games during your selected exclusion period.
  4. In case you have registered with the CRUKS national self-exclusion scheme, you will be prevented from opening a new account with GGPoker. If you have an existing account with us, that account will be blocked and your remaining balance will be paid to you.
  5. A CRUKS self-exclusion takes effect once your registration with CRUKS is processed. We want everyone to enjoy playing our Games. However, we do recognize that some customers may wish to limit or even stop playing. Therefore, we offer a long-term self-exclusion facility that allows customers to close their accounts for 180 days, 1 year, 5 years or permanently. You can select a period of self-exclusion via the Responsible Play section in the Game Client or on the Website (you must be logged in) and the self-exclusion will be applied immediately.
  6. A CRUKS self-exclusion takes effect once your registration with CRUKS has been processed by CRUKS. This will be reflected in our system the next time you try to log in, try to deposit or try to place a bet, and you will no longer have access to your account.
  7. During a self-exclusion agreement, whether entered into directly with us or through CRUKS, you may not attempt to play with us, and we cannot be held responsible or liable for any subsequent consequences or losses (however caused) that you may suffer or incur if you continue to play through additional accounts where you have changed any of your registration information or you provide misleading, inaccurate or incomplete information or otherwise attempt to circumvent the self-exclusion.
  8. You may choose to reopen your account at the end of your self-exclusion period. If your self-exclusion period is between 60 (sixty) days and 119 (one hundred and nineteen) days or longer, you may need to contact the customer support team at [email protected].
  9. For self-exclusion periods longer than 120 (one hundred and twenty) days, accounts will be reopened only after you contact the customer service team at [email protected] with your phone number and we will call you to discuss your proposed return from self-exclusion. You will have a minimum 24-hour cooling off period before your account is reactivated after a new confirming phone call. While the 24-hour cooling off period is in effect, you will be given the option to cancel the reactivation.
  10. For CRUKS exclusions that have ended, we ask that you contact our customer support team via [email protected], with your telephone number and available time slots, as we will call you to discuss your possible return to our platform after your CRUKS exclusion period.  



19.1 Should there be any claim or dispute relating to a bet or bets on GGPoker, you should refer such claim or dispute in the first instance to the Complaints Department at [email protected] and we will follow our Customer Complaint Procedure.

19.2 When a complaint is received through [email protected] or through a third party, the player will receive an acknowledgement of receipt of the complaint and a file number confirming that the player will receive a response within 21 days of receipt of the complaint. A player may file a complaint within 6 months of the date of the incident. This is a Stage 1 complaint.

19.3 The player will receive a response letter within 21 days of receiving the complaint. The response letter will include:

  1. the details of the investigation, along with findings;
  2. confirmation of whether or not the complaint is justified;
  3. if the complaint is upheld, details of the proposed compensation and/or remedy;
  4. confirmation of the player's ability to escalate the complaint to upper management if the player disputes the findings.

19.4 If the player responds to the response letter from Stage 1 and confirms that he is satisfied with the decision, or if the player does not respond within 7 days, the file shall be deemed "Closed". However, if the player communicates after the 7-day period that he disputes the decision, the file will be reopened.

19.5 If a player disputes the decision on this point of the complaint, the player will be notified that the complaint will be escalated internally as a dispute, which will be known as a Disputed Complaint.

19.6 If a player is not satisfied with the decision from the first round of the grievance procedure and disputes the complaint, the complaint will be escalated internally to a member of upper management for further review, with all facts and evidence of the complaint provided. This is a Stage 2 complaint. The player will receive confirmation of the escalation and, if necessary, additional information may be requested to allow further investigation of the dispute. The player should receive the final response letter within 8 weeks of the initial complaint.

19.7 After the original complaint has been thoroughly re-examined, along with any new evidence, the player will receive the final response letter for Stage 2, which will include:

  1. The details of the research conducted, along with located;
  2. confirmation of whether or not the dispute is well-founded;
  3. if the dispute is upheld, details of the proposed compensation and/or remedy;
  4. confirmation that the grievance procedure has been exhausted; and
  5. confirmation of the player's ability to escalate the dispute, if desired, to an independent third party for alternative dispute resolution. The player will be given the contact information of the entity the Company engages for alternative dispute resolution as well as a link to the alternative dispute resolution website.

19.8 Should you be dissatisfied at this stage, you may contact the European Commission's Online Dispute Resolution (ODR) platform at http://ec.europa.eu/odr Please visit the above website for more details and to submit a dispute for resolution.



20.1 In the event that any provision of these Terms is held by a competent authority to be unenforceable or invalid, the provision in question shall be modified so as to be enforceable in accordance with the intent of the original text to the extent permitted by applicable law. The validity and enforceability of the remaining provisions of the Terms shall not be affected thereby.

20.2 Any provision of this Agreement that is invalid, illegal or unenforceable in any jurisdiction shall have no effect in that particular jurisdiction without affecting the validity, legality or enforceability of that provision in other jurisdictions or invalidating the remaining provisions of these Terms.

20.3 Errors or delays by any party in exercising any of its rights under these Terms shall not operate as a waiver thereof and any single or partial exercise of any such right shall not preclude any other or further exercise of that or any other right.

20.4 These Terms and the provisions expressly incorporated herein constitute the entire and only agreement between the parties with respect to the subject matter hereof and each party confirms that it has not been induced to accept these Terms in reliance upon, nor has it been given, any warranty (including in particular any warranty as to merchantability, fitness for purpose or uninterrupted functionality), representation, assurance, covenant, agreement, promise, indemnity or undertaking of any kind other than as expressly set forth in these Terms and, to the extent it does, it unconditionally and irrevocably waives any claims, rights or remedies it might otherwise have had in connection therewith.



These Conditions and their interpretation are governed by Dutch law. The Dutch courts have non-exclusive jurisdiction to take cognizance of disputes arising from the Terms and Conditions themselves.



The Company complies with the consumer protection provisions set forth under Article 4.34 of the Remote Gaming Decree of the Kingdom of the Netherlands. To this end, it requests its players to consult the information on its website, which includes the following:

  • Information about its gaming license and customer service contact information;
  • its policy for preventing crime through the use of its gaming products;
  • The rules of the games we offer;
  • the possibility and those chances of winning, as well as the payout percentage of the respective games;
  • participation, specific fees and other associated costs, apart from deployment, to the extent the information can be provided;
  • the player complaint procedure;
  • a direct link to the website of the Dutch Gaming Authority (Kansspelautoriteit (Ksa))
  • The procedure followed for changes in:
    •  these general conditions;
    •  other player-oriented policies;
    •  the regulatory conditions on the gaming license;
    •  the company holding the license;
    •  as well as any changes to customer support processes;

(2) In addition, the Company complies with the provisions described under the Decree on Recruitment, Advertising and Addiction Prevention (Games of Chance), and in accordance with the main provisions under Article 8 and Article 9 of the said Decree, these General Terms and Conditions and the other supplementary policies provide information to which all players must refer. This information is always available on the website and includes details on the following:

  • Who gets to play;
  • The specifics of gaming;
  • Previous login history and player account balance. The player's game history is also available.
  • Information on addiction prevention and the tools for responsible gaming available to its players (such as self-exclusion and setting account limits), including gaming addiction help and care available in the Netherlands through special institutions and addiction support facilities;
  • the protection of data provided by its players;
  • information relating to exclusions under the Central Register of Exclusionary Games of Chance ("CRUKS").