Play Responsibly

We do not allow persons under the age of 18 to play at GGPoker. Minors are not allowed to participate in our games. We actively try to prevent people under 18 from trying to gamble on our website. To do this, we use smart and advanced verification systems that can recognize minors who are trying to log into our software. We may ask players for additional documentation to prove their age. If we do not receive sufficient proof, we may close the account. 

But we also know that the Internet is available everywhere in the world. Therefore, we believe that gaming companies and parents should work together to protect children and prevent them from participating in gaming. We recommend that parents install special software that prevents children/minors from accessing certain websites and programs, just to make sure they are safe to browse the Internet.  

Below are links to relevant assistance and software:

• Do not leave children unsupervised near your computer when the poker software is active. Especially make sure that they cannot access our services through your devices.
• Protect access to your gaming programs by using a strong password.
• Do not allow persons under 18 to participate in gaming activities.
• Keep your username, password and deposit method information out of the reach of children.
• Inform your children of the illegality and potential harm if minors participate in gaming.
• Limit the time your children spend online.
• Be particularly careful about the use of facilities such as mobile devices by minors.

Unfortunately, no system is foolproof. If you know someone under 18 who is registered with us, please notify our responsible gaming team at [email protected].

Are you a young adult between the ages of 18 - 24? We use specific measures to protect young adults, including: 

• Lower Maximum Deposit Limits

To ensure that young adults can play safely, we have set lower maximum deposit limits. This means you can deposit less money at a time, thus maintaining control.  

In addition to the lower maximum deposit limits, we offer an optional loss limit. To do so, take a look at your Play Aware page to set your loss limit. 

• Closer Monitoring

We closely monitor the gaming behavior of young adults. We do this to ensure that they play responsibly and are less at risk of excessive participation in games of chance. We may email or call you regarding your displayed gaming behavior. 

• No Poker or Casino Bonuses

A specific rule applies to young adults: they cannot receive poker or casino bonuses. This policy is designed to avoid giving them too much incentive to participate in gambling and maintain a focus on responsible play.

These additional measures are designed to protect young adults while using our services, and we strive to provide a safe and responsible gaming environment for young adults. Please know that participating in gaming involves risk and that anyone can be addicted. We encourage you to take a look below so that you will be aware of the potential risks and harm that gaming can cause.

Participating in games of chance can be fun, but you can't always win. Losing is part of the game, and everyone should be prepared for that. Therefore, it is important to gamble wisely and only risk money you can afford to lose. Gambling can also be addictive and cause you to lose track of time and money. We want all your gaming experiences to be positive, even if you lose. That's why we do our best to help you stay in control while participating in our games of chance.

If you have ever had a gambling addiction in the past or if you think you are at higher risk, we recommend that you do not open an account with us. If you are currently registered in CRUKS, you cannot open an account with us.

To ensure the safety of our players, we do not accept players under guardianship or receivership. For your own safety, we ask that players who are placed under guardianship or administration after opening an account at GGPoker notify us so that we can take appropriate action. 

Poker has risks, especially for people prone to gambling addiction. Although there is skill involved in poker, it remains a game of chance. 

Possible risks of excessive play are:  

• Emotional discomfort. Regular loss or gain can lead to emotional peaks and valleys, which can affect mental health and cause stress, anxiety or depression.
• Financial loss. Too much poker or casino play can lead to significant financial losses, affecting personal and financial stability.
• Physical well-being. Prolonged sitting while playing can have negative effects on physical health, such as back problems and eye strain.
• Lack of concentration. Constant focus on poker can lead to decreased attention to other important aspects of life, such as work or study.
• Impact on work performance. Excessive involvement in poker can affect performance at work, with potential consequences for career and professional development.
• Legal issues. Unchecked gambling can lead to legal problems, especially if it involves borrowing money, participating in illegal activities or neglecting financial responsibilities.
• Poor sleep and health. Intense poker sessions, especially late at night, can lead to disturbed sleep patterns and negatively affect physical health.
• Tension in relationships. Excessive gambling can strain relationships with family and friends, leading to conflict and communication problems.
• Time loss. Playing poker for long periods of time can lead to neglect of other responsibilities, such as work, family and social obligations.
• Loss of social skills. Spending too much time playing poker can lead to isolation and the loss of social skills, as social interactions are neglected.
• Addiction. Poker, like any form of gambling, can become addictive. Compulsive gambling can lead to various problems that affect mental health and overall well-being.

We recommend using the tools we offer, such as reality checks, time-outs and self-exclusion, as needed. Responsible players think carefully about their own limits before gambling. We have an addiction prevention policy and trained staff members are ready to help you. Please contact us if you have any questions about your playing behavior.

It is important to know that casino and live casino games also carry risks. While gambling can be exciting, it can also become addictive and lead to financial problems. It is essential to be aware of the impact on your time and money. Gambling is not a guaranteed way to make money, and it is easy to lose more than you can afford. Think carefully about how much you want to spend and how long you want to gamble. 

If gambling is affecting your work or other responsibilities or if you are trying to make up for losses, it is wise to consider help. Remember that playing responsibly begins with setting limits that suit you. Remember that it is possible to turn off access to casino and live casino games through My Account > Play Consciously > Game Limit. By the way, it is also possible to turn off access to our poker games via the same route. 

Remember

• Gambling is meant as entertainment; it is not a way to get rich quick or to pay off debts.
• It is a game of chance; there are no guaranteed profit formulas.
• Make sure gambling is your own choice.
• Never try to make up for losses.
• Regularly check your expenses with the Cashier.
• Know the rules of the games you play.
• Enjoy in moderation; excess can be disastrous. Think carefully about your own budget. 

Please note: Limit increases have a seven-day delay. Limit decreases are applied immediately. Upon reaching your monthly login limit, your account will be suspended for 30 days. This is in accordance with article 8.1.2 of the Distance Gambling Act.

For more information on Bonus Restrictions, Responsible Play interventions and Vulnerable Audiences, please visit this page.

Set a reality check on your playing account to remind you how long you have been gambling at GGPoker after a time period you set. This helps to manage and control the amount of time you play.

You can easily set up reality checks in the GGPoker app. The following series of periods are available:

1. (a) 60 minutes;
2. (b) 120 minutes;
3. (c) 240 minutes; and
4. (d) 360 minutes. 

The reality check continues to appear at the selected times until your play session ends, at which point you are given the option to exit the session.  

We also recommend that you complete a self-test to gain a better understanding of your own playing behavior: 

1. For example, a free self-test for gambling is available on this website from Jellinek.
2. There are also several self-tests available on this website from the Office of Gambling.

The Center for Responsible Gambling also offers a self-test. There is no charge when taking a self-test.

GGPoker wants you to gamble responsibly. That's why we encourage you to take breaks when necessary.  

In the Play Aware menu in our app, you can exclude yourself from GGPoker at any time. If you choose to self-exclude, you will be immediately logged out of the app and will not be able to access your playing account until the self-exclusion period is over. 

Self-exclusion means you cannot log in or access GGPoker for the specified period of time. You can choose from several self-exclusion periods, from a short cooldown to a permanent self-exclusion: 

Cool

• 24 hours
• 72 hours

Time-out

• 7 days
• 30 days
• 60 days
• 120 days

Self-exclusion

• 180 days
• 1 Year
• 5 Years
• Permanent 

Remember that self-exclusion cannot be undone. If you (permanently) exclude yourself from GGPoker, you may not create additional play accounts. Creating additional GGPoker play accounts or other attempts to circumvent your exclusion may result in the closure of your play accounts and possible loss of the balance in those accounts. 

 When in doubt about self-exclusion, consider the following four questions: 

• Does gambling interfere with your work or other responsibilities? 
• Are you trying to make up for your previous losses? 
• Are you recovering from an addiction problem? 
• Do you also play under the influence of alcohol or other substances? 

If you answered yes to at least one of these questions, we recommend applying for a self-exclusion and thinking about seeking professional help from one of the institutions listed on this page. It is also possible to talk to your primary care physician, if that is more convenient. You can self-exclude your account at any time through the app, or you can otherwise send an email to [email protected].

At GGPoker we have specific maximum limits, as outlined in our Addiction Prevention Policy. Within these specific maximum limits, it is possible for players to set their own limits.

At GGPoker, it is possible to be in control of the money you use for gambling on our websites. You can set your own deposit limits and ask to adjust them at any time. Contact our Responsible Gaming team at [email protected], and a representative will be happy to help you set your limits.

Answer this short questionnaire to help you set appropriate boundaries:

1. Consider what an acceptable amount is before you start gambling.
2. Keep track of how often and how long you play during each play session. 

Use your answers to determine how much you want to spend per day, week or month.

When creating a gaming account with us, you need to set the following limits for yourself:

1. Maximum (time) duration of access to the player interface per day, week or month, your Login Time Limit.
2. Money spent gambling on our website per day, week or month, your Deposit limit.
3. The maximum amount you can have in your GGPoker player account, your Balance Limit. Anything over your Balance Limit is automatically transferred to your bank account.

Think carefully about how much free time you want to spend gambling with us, and how much money you can spend gambling. Keep an eye on your monthly budget and lower your limits if you think you might be spending more time or money online than you wanted. 

Think carefully about what disposable income remains after you pay your important bills. So pay your housing, gas, light and water, car or transportation costs, groceries, minimum monthly debt payments, insurance premiums, etc., first. Set and track your monthly budget, and lower your limits as soon as you think you might be spending more time or money online than you want. You can easily lower the limits in your account, and they take effect immediately. We'll notify you when you reach your limits. 

Review your set limits from time to time, and consider carefully whether they are still realistic. 

CRUKS - Central Register Exclusion Games of Chance.

The Kansspelautoriteit (Ksa) has set up a national register in which players can register if they no longer wish to gamble at a gaming site in the Netherlands. Registration in this register denies a player access to both online gambling and land-based casinos. Before you can log on to our website, we check this register to see if you are currently registered. If that is the case, we cannot give you access. 

Enrollment in CRUKS is an important tool for players who feel they need a break. If you feel you are no longer able to keep your time spent online or the money you spend playing poker under CRUKS control, seriously consider enrolling in CRUKS. If you voluntarily enroll in CRUKS, the enrollment is valid for a minimum of six months. After that, you can choose to renew your CRUKS enrollment. 

You can enroll in CRUKS in two ways:

1. Through an online application. This takes effect immediately, you just need your DigiD.
2. Through a paper application form that can be printed as a PDF document. Registration then takes a few days and is completed by the Ksa.

You can submit your here sign up for CRUKS:

Also friends and relatives of players and licensed providers of online gambling may request the Ksa to enroll the player in the CRUKS. This is a decision that we, as a licensee, do not take lightly. We understand that this would only be the case for very few players, and intended to protect them from themselves. If we recommend that the Ksa enroll you in the CRUKS, we will notify you of our decision by e-mail.

This process would take effect only after careful consideration by the Ksa and is also an important tool for friends and family members who are concerned about their loved one. 

Keep in mind that CRUKS is not a resource for advice or help with gambling-related harm, it is only a way to exclude yourself from gambling. For advice and help, see the section at the top of this page with information about various organizations in the Netherlands that offer advice and support to persons experiencing gambling-related harm.  

After your gambling suspension ends, we'd like to call you so we can have a quick chat with you before we reopen your GGPoker account.

Remember that you can always talk to someone. 

If you think you have problematic gaming behavior, you can seek professional help from the following organizations: 

Loket Kansspel

Loket Kansspel is the central support center for gambling problems. They offer help and guidance as well as referrals to help and guidance in your area.

Loket Kansspel offers free, anonymous and direct help via Whatsapp, chat or phone. They can be reached 24/7 by phone and between 08h00 and 00h00 on WhatsApp and through their chat.

Loket Kansspel not only helps individuals seeking gambling-related help for themselves, but also offers help and support to friends and family members of players. 

Center for Responsible Gambling

The Center for Responsible Gambling is there for anyone with questions about gambling and gambling problems. They also offer help to players and their loved ones.

On their page they offer, among other things: a self-test plus several interesting articles such as tips for responsible gambling, practical tools you can use to keep your gambling under control and a page dedicated to helping partners, family members or friends of persons who experience gambling-related harm. 

Ready for Change

Ready for Change is a licensed mental health institution for addiction treatment in Rotterdam. They specialize in addiction care for adults, as well as offering support to family and friends. Treatment at Ready for Change is covered by the basic health insurance in the Netherlands, which is compulsory for everyone.

Gamblers Anonymous Environment Gamblers (AGOG).

AGOG is a self-help organization for gambling addicts and for people who have a relationship with a gambling addict, for example, partners, parents, or other relatives or friends of a gambler. AGOG offers a special form of help for gambling addicts and their loved ones - self-help. 

Self-help is a specific form of help: a group of like-minded people attack a common problem. The strength lies in the small group and the specific problem. Sharing experiences is important, and recognition plays a big role in this. AGOG offers various self-help groups throughout the Netherlands free of charge. 

Hervitas

Hervitas is an institution that can offer quick and effective help against gambling and gaming addiction at their facility in Zeist. Treatment lasts 3 weeks and is covered by the Dutch Basic Health Insurance. Also offer Hervitas to loved ones, as part of their program, tips and support in the form of family groups. These are meetings specifically for the loved ones of gamblers.

1. Gambling-related damages 

Notice that the player may be experiencing gambling-related harm? Discuss it with the player. Name your concerns. Find a good time to start a conversation with your partner. For example, during a walkabout. Try to keep the conversation lighthearted. 

2. Questionnaire and monthly budgeting 

Encourage the player to answer the short questionnaire to help set appropriate limits. Advise the player to monitor their monthly budget and think about their disposable income after paying important bills.

3. Setting limits

Help the player set deposit limits. Look with the player at where they can set more realistic limits. Realistic limits can limit the amount of time and money they can use to gamble. For example, encourage the player to set a Balance Limit equal to their Monthly Deposit Limit. This will make it easier for the player to take their winnings. Did the player make a nice profit one time? Encourage the player to transfer their winnings to their bank account. It is also possible to disable access to our casino and live casino games, for example, if a player only wants to play poker and not casino or live casino games. 

4. Ask questions

Ask the player four key questions to determine if they are exhibiting potentially problematic gaming behavior, such as influencing work, trying to make up losses, struggling with addiction problems or gambling under the influence.

5. Self-exclusion 

Explain that self-exclusion is an option, where the player excludes himself from GGPoker for a certain period of time. Encourage the player to take regular breaks. We offer several options for self-exclusion, from short cooling off periods of only 24 or 72 hours, as well as longer periods if needed. 

6. CRUKS Enrollment

Inform the player about the Central Register of Exclusionary Games of Chance (CRUKS) and encourage him or her to register if they feel they need a break. It is always preferable that the player himself or herself decide to register in CRUKS. 

In the case of serious concerns, friends and family can ask the Gaming Authority to enroll the player in the CRUKS. There is a special process for this. If you find that the player cannot or does not want to enroll himself in the CRUKS, and you yourself have since been harmed by the player's gambling behavior, be sure to document the harm well so that it is clearly demonstrable to the Ksa.

Also, as a trustee, administrator or mentor of a player, it is possible to enroll a player in CRUKS.

7. Professional Help 

Encourage players to seek professional help from the Gambling Help Desk, Center for Responsible Gambling, Ready for Change, AGOG, or Hervitas if there are concerns about gambling behavior. All of these listed sites also have information for friends and loved ones of players. 

It is also possible for the player to talk to their doctor, for example, who can provide a referral to a nearby agency for help.  

This advice is designed to support friends and loved ones in helping players gamble responsibly and prevent problematic gambling behavior.