Information on addiction prevention and responsible gaming
Access to GGPoker for minors
The Company does not allow anyone under the age of 18 to play poker games on GGPoker. It is an offense for minors to participate in gaming activities.
Our poker room is not designed to attract children or young adults. We actively discourage and track individuals under the age of 18 who attempt to play on our sites. We use sophisticated authentication systems that can recognize minors logging on to our software. The Company reserves the right to require customers to provide proof of age and may suspend a gaming account until sufficient verification is received.
Nevertheless, we recognize that the Internet is often easily accessible in homes around the world. Therefore, gaming companies and parents must work together to protect children from participating in gaming while they are minors. To ensure the safety of your children, we recommend installing filtering software to block minors' access to certain websites and programs.
Below are links to relevant assistance and software:
Tips for parents:
- Do not leave children unsupervised near your computer when the poker software is running. Especially make sure that they cannot access our services through your devices.
- Protect access to your gaming programs with a password.
- Do not allow persons under 18 to participate in gaming activities.
- Keep your username, password and deposit method information out of the reach of children.
- Inform your children of the illegality and potential harm if minors participate in gaming.
- Limit the time your children spend online.
- Be particularly careful about the use of facilities such as mobile devices by minors.
Unfortunately, no system is foolproof. If you know someone under 18 who is registered with us, please notify our responsible gaming team at [email protected].
We help you play responsibly
Participating in games of chance can be entertaining. But you can't always win. Losing is part of the game and everyone should be prepared for that. Therefore, you should play responsibly and not risk money you should not lose. Participating in games of chance can also be addictive and make you lose track of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. That's why we work hard to help you master your own game.
If you have ever suffered from gaming addiction in the past, or if you know that you are generally at higher risk of gaming addiction, we recommend that you do not create a gaming account with us. If you are currently registered in CRUKS, you cannot create a gaming account with us.
Poker, as a game of chance, has its risks. Those risks are magnified in groups of individuals prone to gaming addiction. There is an element of skill involved in playing poker, but it is still a game of chance. We encourage you to take advantage of the tools we offer, such as reality checks, time-outs and self-exclusion when necessary. Responsible players know there is a chance of gaming addiction, and consider their own personal limits and boundaries before committing to anything. The Company has an Addiction Prevention Policy and we have trained staff for this purpose who can assist you with any questions. As part of our Addiction Prevention Policy, we record and analyze gaming behavior. Please contact us if you have any questions or concerns about your playing behavior. We are trained to do this and are ready to point you in the right direction. Any assistance we provide is always in accordance with your rights and privacy as a player.
Remember
- A game of chance is a form of entertainment. It is not a way to get rich quick or to pay off debts.
- This is a game of chance. There are no formulas that guarantee winnings.
- Make sure the decision to play is your own.
- Never try to make up for your losses.
- Check regularly the amounts you spend with the Cashier.
- Make sure you know the rules of the games you are playing.
Like many things, what is enjoyed in moderation can be disastrous in excess.
The Company is pleased to inform you that any increase in your limits will be made with a delay of seven (7) days, in accordance with Section 8.1.2 of the Gaming Act. Any request to decrease limits will be applied immediately.
Once you reach your monthly login limit, your account will remain suspended for an additional 30 days.
For information on eligibility for bonuses and promotions, please visit visit this page.
Self-exclusion
GGPoker is committed to providing players with a responsible gaming environment.
You have the option in the "Play Responsibly" menu to exclude yourself from GGPoker whenever you want. Once you choose to exclude yourself, you will be automatically logged out immediately and will no longer be able to access your gaming account until your self-exclusion period expires.
To "exclude" yourself means that you cannot log in or access any part of GGPoker for the duration of the specified period.
You can choose a self-exclusion period of one of the following:
Cool
- 24 hours
- 72 hours
Time-out:
- 7 days
- 30 days
- 60 days
- 120 days
Permanent:
- 180 days
- 1 Year
- 5 Years
- Permanent
Keep in mind that self-exclusion cannot be undone under any circumstances.
Please remember that if you permanently exclude yourself from GGPoker, you may not create additional play accounts on GGPoker. Creating additional GGPoker play accounts or actions/attempts to circumvent your exclusion will result in the closure of the play account(s) and possible forfeiture of the balance in those play accounts.
If you are unsure about applying for self-exclusion, ask yourself the four questions below:
- Does playing get in the way of your work or other responsibilities?
- Are you trying to make up for previous losses?
- Are you recovering from an addiction problem?
- Are you playing under the influence of alcohol or other substances?
If you answer yes to at least one of these questions, we recommend that you apply for self-exclusion and seek professional help from the institutions listed above.
You can self-exclude your account at any time and for any period of time by sending an email to [email protected]
We also suggest that you complete this self-test from Jellinek to gain more insight into your own playing behavior.
Reality Checks
You can set a reality check on your playing account to remind you how long you have been playing at GGPoker after a period of time set by yourself. This really helps to manage and control the amount of time you play.
Reality checks can be easily set up in the GGPoker app. The following range of periods are available:
(a) 60 minutes;
(b) 120 minutes;
(c) 240 minutes; and
(d) 360 minutes
The reality check will continue to appear at the selected times until your play session ends, at which point you will be given the option to exit the session.
Advice and assistance from independent organizations
Keep in mind that you can always talk to someone.
If you suspect you have problematic gaming behavior, you can seek professional help from the following organizations:
Loket Kansspel is the central support center for gambling problems. We offer help and guidance ourselves as well as referrals to help and guidance in your area.
Loket Kansspel offers free, anonymous and direct help via Whatsapp, chat or phone. They are available 24/7 on the phone and between 08:00 and 00:00 on WhatsApp and via their chat.
Loket Kansspel not only helps individuals seeking gambling-related help for themselves, but also offers help and support to friends and family members.
The Center for Responsible Gaming is there for anyone who has a question about gambling and about gambling problems. This includes assistance for players and their loved ones.
Ready for Change is a licensed mental health institution for addiction treatment in Rotterdam. They specialize in addiction care for adults. Treatment at Ready for Change is covered by the basic health insurance in the Netherlands, which is compulsory for everyone. Your treatment will therefore always be reimbursed as part of your basic health insurance.
AGOG is a self-help organization for gambling addicts and for people who have a relationship with a gambling addict, for example, partners, parents, or other family members or friends of a gambler.
AGOG offers a special form of help to gambling addicts and their loved ones - self-help. Self-help is a specific form of help: a group of like-minded people attack a common problem. The strength lies in the small group and the specific problem. Sharing these experiences is important. Recognition plays a big role in this. AGOG offers several free self-help groups throughout the Netherlands.
Hervitas is an institution that can offer quick and effective help against gambling and gaming addiction at their facility in Zeist. Treatment lasts 3 weeks and is covered by the Dutch Basic Health Insurance.
We help you set boundaries
As part of our policies, we give you the ability to control the amount of money you use to play on our sites. You can set your own deposit limits and ask to adjust them at any time. Contact our responsible gaming team at [email protected] and a staff member will then help you set your limits.
Try answering this short questionnaire to help you set boundaries that suit you:
- Determine what an acceptable balance is before you start playing.
- Note how often you play.
- Note how long you play during each play session.
Use your answers to determine how much you want to be able to spend per day, per week or per month.
When you create your gaming account with us, you should set the limits below for yourself at the time you register with us:
- Maximum duration of player interface access per day.
- Money spent playing on our website per day, week or month
- The maximum amount you can have in your account balance.
Think carefully about how much free time you want to spend playing poker, and how much money you can spend playing poker with us. Keep an eye on your monthly budget. Think carefully about what disposable income remains after you have paid your important bills. This includes housing, gas, light and water, car expenses, groceries, minimum monthly debt payments, insurance premiums, etc. Set and track your monthly budget, and lower your limits as soon as you think you may be spending more time or money online than you want. You can easily lower the limits in your account, and they take effect immediately. We will then notify you when you reach your limits.
CRUKS - Central Register Exclusion Games of Chance.
The Gaming Authority has set up a national register in which players can register if they no longer wish to be able to play at a regulated gaming site in the Netherlands. Registration in this register denies a player access to both online games and physical casinos. Before a player can log into our website and use our services, we first check this registry to see if the player is currently registered in the registry. If that is the case, we cannot give the player access to our services.
Enrollment in CRUKS is an important tool for players who feel they need a break from playing. If you feel that you are no longer able to control your time spent online or the money you spend playing poker, seriously consider enrolling in the CRUKS. If you voluntarily enroll in CRUKS, the term is for a minimum of six months. After that, you can choose to renew your CRUKS enrollment.
You can enroll in CRUKS in two ways:
- Through an online application. This takes effect immediately, you just need your DigiD.
- Through a paper application form that can be printed as a PDF document. Registration then takes a few days and is completed by the KSA.
You can register for CRUKS here:
Friends and relatives of players and licensed providers of online gambling may also request the KSA to register the player in the CRUKS. This is a decision that we, as licensees, do not take lightly. We understand that this would only be the case for very few players, and intended to protect them from themselves. If we recommend that the KSA enroll you in the CRUKS, we will notify you of our decision by e-mail.
This process would take effect only after careful consideration by the KSA and is an important tool for friends and family members concerned about their loved one.
After your break from playing, we would like to call you so that we can have a quick chat with you before we reopen your GGPoker account
What does gambling cost you? Stop in time 18+
For further assistance, please contact our Responsible Play team at [email protected]
or
Mrs. van Wyk,
[email protected],
LEVEL 3 (SUITE NO: 2386), TOWER BUSINESS CENTER,
TOWER STREET, SWATAR, BIRKIRKARA BKR4013, MALTA
