Information about addiction prevention and responsible gambling

The Company (as defined in the User Agreement) is dedicated to providing its members with a responsible gaming environment. Not only is it our mission to provide our members with the most entertaining poker experience but it is also our duty to help prevent compulsive usage of and underage access to our gaming products.

The Company does not allow anyone under the age of 18 to play poker games on GGPoker. It is an offense for minors to participate in gambling activity.

Our poker room is not designed to attract children or adolescents. We actively discourage and track persons under the age of 18 who attempt to play at our websites. We use sophisticated verification systems which can identify minors who log in to our software. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.

Nevertheless, we recognise that the internet is readily accessible in many homes around the world. As a result, gaming companies and parents must work together to protect children from underage gambling. To ensure the safety of your children, we recommend installing filtering software to block minors from accessing certain websites and programmes.

Below are links to some such providers and software:

Tips for Parents:

  • Do not leave children unattended near your computer when the poker software is running.You must take special care to ensure that they do not access our services via your devices.
  • Protect your gambling programs with password access.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your username, password and deposit method details out of the reach of children.
  • Educate your children about the legality and the potential damage of underage gambling.
  • Limit the length of time your children spend online.
  • Take particular care regarding the use by minors of facilities such as mobile devices.

Unfortunately, no system is foolproof. If you know a person under the age of 18 who is registered with us, please notify our support at [email protected]

We help you play responsibly

Gaming can be both entertaining and profitable. But you can’t always win. Losing is a part of the game and you have to be prepared for it. Therefore you should play responsibly, and not risk money that you can’t afford to lose. Gaming can also be addictive and make you lose the perspective of time and money. We want all your gaming experiences to be as positive as possible, even if you lose. Therefore we work hard to help you control your own gaming.

If you have ever suffered from gaming addiction in the past, or if you know that you are at a higher risk of gaming addiction in general we advise that you do not create an account with us. If you are currently registered with CRUKS, please note that you are not allowed to create an account with us. 

Poker, as a game, does have its risks. Those risks are amplified in the groups who are sensitive to gambling addiction. There is an element of skill involved when playing poker, but it still is a game of chance. We recommend that you use the tools that we offer, such as reality checks, time-outs and self-exclusion as needed. Responsible players know that there is a chance of gambling addiction, and will consider their own personal limits and boundaries before committing. The Company makes use of an Addiction Prevention Policy and we have trained staff who can assist you with any questions you may have. As part of our Addiction Prevention Policy, we register and analyze game play behaviours. Please reach out to us if you have any questions or concerns regarding your gaming behaviour. We are trained and ready to help you in the right direction. Any help that we provide to you, will always be with respect to your rights and privacy as a player. 

Remember

  • Gambling is a form of entertainment. It is not a way to get rich quickly and pay off your debts.
  • Gambling is a game of chance. There are no formulas that guarantee winnings.
  • Make sure that the decision to gamble is your choice.
  • Never try to chase your losses.
  • Check the amounts you spend on a regular basis in the Cashier.
  • Make sure you know the rules of the games you play.

Like many things, what is enjoyable in moderation can be disastrous in excess.

Self Exclusion

GGPoker is wholly committed to providing our players with a responsible gaming environment.

You have the option to self-exclude yourself from GGPoker any time you wish from the Responsible Gaming menu. Once you choose to self-exclude yourself, you will be automatically logged out immediately and will not be able to access your account until your self-exclusion period is ended.

To “self-exclude” means that you will not be able to log in or access any part of GGPoker for the duration of the period.

You can opt for a self-exclusion period of any of the following durations:

  • 24 hour
  • 72 hours
  • 7 day
  • 30 day
  • 60 day
  • 120 day
  • 180 day
  • Permanent Period

Please be aware that self-exclusion cannot be reversed under any circumstances.

Please note that if you permanently exclude yourself from GGPoker, you are not permitted to create any additional accounts on GGPoker. Creating additional GGPoker accounts or any actions/attempts to circumvent your exclusion will result in the closure of the account(s) and possible forfeiture of any associated balance(s).

If you are unsure about requesting self-exclusion, ask yourself the four questions below:

  • Is gaming interfering with your work or other responsibilities?
  • Are you trying to make up for prior gaming losses?
  • Are you recovering from an addictive disorder?
  • Do you play under the influence of alcohol or other influences?

If your answer is yes to at least one of them, we recommend that you request self-exclusion and seek professional help from institutions listed above.

To self-exclude your account from our service, please go to Responsible Gaming: Self-exclusion

We also suggest that you complete the self-test as offered at Jellinek to gain more detailed insight into your own gaming behaviour: 

https://testen.jellinek.nl/tests/269/Signaleringstest-span-Gokken-span

 

Reality Checks

You can set a Reality Check on your account to remind you with a prompt as to how long you have been playing at GGPoker after a user-defined interval. This really helps to manage and control the amount of time you spend playing.

Reality Checks can be easily set up within the GGPoker app. The following range of time periods are available:

a) 60 minutes
b)120 minutes;
c) 240 minutes; and
d) 360 minutes

The reality check will continue to appear at the selected time intervals until your gaming session ends, offering you the ability to exit the session.

Advice and Help from Independent Organizations
Keep in mind that you always have someone to talk to.

If you suspect that you may have a gambling problem, you may seek professional help from the following organizations:

 

loketkansspel.nl  offers you free, anonymous and direct help.

We help you set the limits

As part of our policy, we give you the tools to control the amount of money you use to gamble on our sites. You can set your own deposit limits and request to adjust them at any time. Simply contact our support at [email protected]  and a representative will help you set your limits. Member support is available by email and live chat 24 hours a day, 7 days a week.

To help you set limits that are right for you, try answering this short questionnaire:

  1. Establish what constitutes an acceptable loss before starting to gamble.
  2. Note how often you play.
  3. Note how long you play during each gaming session.

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

When you create your account with us, you will need to determine the below limits for yourself at the time you register with us: 

  1. Time spent playing at our website per day, week or month
  2. Money spent playing at our website per day, week or month 
  3. The maximum amount of money you can have on your account balance. 

Think carefully about how much free time you want to spend playing poker, and how much money you can spend on playing poker with us. Keep your monthly budget in mind. Think carefully about what disposable income remains after you have paid your important bills. This includes housing, utilities, auto payments, groceries, gas, minimum monthly debt payments, insurance premiums, etc. Create and track your monthly budget, and please lower your limits as soon as you think you may be spending either more time or money online than you want to. You can easily lower your limits in your account, this will take immediate effect. We will notify you when you have reached your limits. 

CRUKS – Central Register of Exclusion of Gaming (Centraal Register Uitsluiting Kansspelen)

The Netherlands Gaming Authority (NGA) has set up a national register which players can register when they wish to no longer be able to play at any regulated gaming website within the Netherlands. Registration in this register will prevent a player from accessing both online games as well as entry into the land based casinos. Before any player can log in to our website and use our services, we will first check this register to see if the player is currently registered in the Register. If so, we cannot allow the player to access our services. 

CRUKS registration is an important tool for players who feel that they require a break from gambling. If you feel that you are no longer able to control your time spent playing online or money spent playing poker, please seriously consider registering yourself in CRUKS. If you register yourself voluntarily in CRUKS, the term will be for a minimum of six months. After that, you can choose to extend your CRUKS registration. 

You can register yourself in CRUKS in two ways: 

  1. Via an online application. This takes effect immediately, you only need your DigiD. 
  2. Via a paper application form that can be printed out as a PDF document. Registration will then take a few days to be completed by the NGA. 

It is also possible for the friends and family members of players, and for licensed providers of online games of chance, to request the NGA to register the player in CRUKS. This is a decision that we, as the license holder, do not take lightly. We understand that this would only be the case for very few players, in order to protect them against themselves. If we would recommend to the NGA that you are added to CRUKS, we will inform you of our decision via email. 

This process would only take effect after careful consideration by the NGA and is an important tool for friends and family members who are worried about their loved one. 

Speel bewust 18+

For further assistance, please contact [email protected].

or

Ms. van Wyk,
[email protected],
LEVEL 3 (SUITE NO: 2386), TOWER BUSINESS CENTRE,
TOWER STREET, SWATAR, BIRKIRKARA BKR4013, MALTA