Bonus Restrictions

Why can't you unlock your bonus anymore? Why haven't you received any bonuses? Why aren't you getting any rewards through the Fish Buffet? Where did your bonus go?

This page provides answers to your questions about bonus restrictions imposed by GGPoker. Usually the answer is that we want to keep our players safe from gambling-related inconveniences, and thus fulfill our obligation to protect players. This is also required in accordance with Dutch law, and the requirements of the gaming authority. GGPoker takes protection of its players very seriously and always makes sure to be in compliance with legal requirements.

 

1. Responsible play interventions

With certain Responsible Gaming interventions, we, as a responsible provider of online games of chance, are required by law (see Article 6 of the Regulation on the recruitment, advertising and addiction prevention of games of chance) to temporarily not offer bonuses and other offers to the player.

The duration of these restrictions is a minimum of 30 days and may take longer periods depending on the specific nature of the intervention that has taken place. At the time of the intervention, the GGPoker staff will discuss this with you, the player.

 

2. Vulnerable target groups

GGPoker has a strict policy on advertising aimed at vulnerable groups. So there is extra attention to these vulnerable groups.

By vulnerable groups we mean minors (under 18), young adults (up to 24), persons with mental disabilities, persons under guardianship, persons who have/have had one gambling addiction, persons who show characteristics of risk behavior towards gambling, and persons who have excluded themselves from participating in online gambling (Through their GGPoker account or through CRUKS). Dutch law prohibits providers from targeting their advertising to vulnerable groups of customers (See Article 2 of the Besluit werving, reclame, en voorking van kansspelverslaving).

In view of the above, we offer no bonuses and no other promotions to players who can be classified in any of the mentioned groups. We hope for your understanding and cooperation.

For more information on restrictions on advertising, please refer to this website of the gaming authority. You can access it Here find.

Also check out our Responsible Gaming page for more information and options to keep your game under control